This shouldn’t still be happening.

The ABC reports ongoing failures by some super funds in the handling of insurance claims — including delays, poor communication and members left in financial distress at their most vulnerable moments.

Insurance inside super only has value if it works when people need it.
That means timely decisions, clear communication and accountability from trustees and insurers — not years of uncertainty.

This reinforces the need for enforceable service standards, real consequences for poor claims handling, and better member advocacy across the system.

👉 Read the article: ABC News